Refund Policy

Refunds for stays are based on how far ahead of your check-in date you cancel:

• 7 or more days before check-in: 100% refund of the amount paid.
• 3–6 days before check-in: 50% refund of the amount paid.
• Less than 3 days before check-in, or no-show: no refund.

Some listings may display their own stricter or more flexible cancellation terms on the booking page — where shown, the listing's terms take priority and are always visible before you pay.

If a host cancels a confirmed booking, or the accommodation materially fails to match its listing on arrival, you are entitled to a full refund — regardless of timing. Where possible, our team will also help you find a comparable alternative stay.

• Cancellations 30+ days before the activity date: 100% refund.
• Cancellations 15–29 days before: 50% refund.
• Cancellations 7–14 days before: 25% refund.
• Cancellations under 7 days: no refund.

For custom multi-service packages, refunds follow the individual cancellation terms of each service in the package, which we confirm with you at booking time.

In cases of unforeseen events beyond anyone's control — natural disasters, severe weather, political unrest, or government travel restrictions — standard cancellation windows don't apply. We will work with you and the host to reschedule your booking or issue a credit or refund for future travel.

• Refunds go back to your original payment method.
• We initiate refunds within 7–14 business days of the cancellation being confirmed.
• Your bank or card provider may take additional days to reflect the amount — this varies by institution.
• Payment gateway transaction fees are non-refundable where the gateway does not return them to us.

Cancel directly from your bookings page — the refund amount you're entitled to is calculated and shown before you confirm. If something goes wrong or you believe you qualify for an exception, open a support ticket with your booking reference and we'll review it within 1–2 business days.